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Nilakshi Galahitiyawe is a Senior Lecturer Grade I in the Department of Decision Sciences, Facultyof Management Studies and Commerce, University of Sri Jayewardenepura, Sri Lanka.
She obtained her Masters Degree from Faculty of Graduate Studies of the same University specialized inOperations Management.
In Year 2013, she completed her Doctoral Degree from University of Malaya, See more Lumpur, Malaysia, in the field of Services Supply Chain Management.
Her main areas of teaching include, supply chain management, services management and research methods for social sciences.
Apart from providing her teaching and research capabilities to many faculties in the University of Sri Jayewardenepura she has been providing her services to other higher educational institutions in Sri Lanka such as Postgraduate Institute of Management PIM,USJPUniversity of Colombo,and University of Kelaniya.
Nilakshi Galahitiyawe also a well-known speaker and trainer for data analysis using Structural Equation Modeling at the National Centre for Advanced Social studies NCASSri Lanka for several years.
In her academic life, she has published a number research papers in many international conferences peer-reviewed and international journals.
She also served as a reviewer for several journals and conference papers locally and internationally.
Apart from that, she holds several academic positions at the University such as Co-Editor of Vidyodaya Journal of Management VJMMember of Editorial Board in Sri Lankan Journal of Management SLJM published by Postgraduate Institute of Management, USJP.
Currently, she is attached to the Postgraduate Institute of Management, University of Sri Jayewardenepura, as a Senior Lecturer and the Coordinator of the Doctoral Programme.
Sandra is the Group Chief Customer Officer of Dialog Axiata Plc and the Chairperson of the Digital Customer Experience Expert Working Group for Axiata.
Sandra is also a Director of Dialog Business Services.
She has over 30 years of experience in the Mobile Industry and is the recipient of multiple awards for Women in Management, leadership and for her exceptional contribution and achievements in the sphere of Customer Experience Management.
In 2017, she was honoured with the CMI Management Excellence Award for Women in Management.
Sandra was also one among 7 service practitioners across the globe to have received the prestigious Customer Experience Impact Award, presented by the Customer Experience Professionals Association USA.
Sandra is an avid keynote speaker, panelist and presenter and has spoken at over 100 global events representing Dialog.
She is a certified Customer Experience Professional from CXPA and an alumna of the Cranfield School of Management UK.
She is also a Lean Six Sigma practitioner and a visiting lecturer at the University of Colombo School of Computing since 2009.
In addition to her role at Dialog, Sandra is a founding member and a Director of SLASSCOM, the national IT-Knowledge solutions chamber of Sri Lanka and a founding member and Vice President of the Sri Lanka Institute of Service Management SLISM.
Madhuri Fernando is a Senior Lecturer attached to the Department of Marketing Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka.
She is specialized in lecturing in Consumer Behavior, Marketing Management, and Services Marketing in which she conducts research.
Some of her research work has been published on Asia-Pacific Journal of Marketing and Logistics, Management Research Review and International Journal of Sports Marketing and Sponsorship.
She is also specialised in Soft Skills Development of undergraduates where she acts as a consultant.
She serves as the Editor of University of Kelaniya Newsletter and also serves as the Coordinator of Diploma in People Skills — a soft skills based Diploma delivered to undergraduates of University of Kelaniya.
Sameera Holds a Bsc Engineering degree from the University of Moratuwa and BA degree from Leeds Beckett University UK.
He also obtained a Postgraduate Diploma in Applied statistics.
Subsequently, he obtained Masters degrees from Australian Institute of Business and University of Colombo.
There after, Sameera obtained the PhD in Management from the University of Sri Jayewardenepura.
He is an associate member of Chartered Institute of Management Accountants UK, and The Institution of Engineers Sri Lanka.
Sameera accounts for continue reading than 12 years managerial experience in middle and senior management roles in Private Sector.
He has published many articles in service management and currently engaged with SLISM as an Associate Editor.
Yasa Karunaratne graduated from the University of Ceylon with a BSc.
In 1969 he joined the State Engineering Corporation where he started his illustrious career in Information Technology.
He served as the Head of IT Department in Ceylon Petroleum Corporation and Head of IT Department in ETF Check this out />He currently serves as the Secretary General of South East Asia Regional Computer Confederation SEARCC.
He has played a vital role in organising international conferences in Kuala Lumpur, Sydney, Chennai, Brisbane and Mumbai.
He was an Information Article source for the US Department of Agriculture and a National Consultant to the United Nations.
He revolutionised the Computerised Utility Billing in Sri Lanka in 1987, which has been adopted by the leading utility providers リバプールfc残りのホームゲーム2019 the country.
He リバプールfc残りのホームゲーム2019 also a Council Member of the Computer Information and Technology Council of Sri Lanka CINTEC.
Karunaratne was a founder member of CSSL and was awarded the Honorary Fellowship of CSSL in 2001.
He introduced the National Schools Software Competition to Sri Lanka in 1990 and enabled Sri Lankan school children to participate in International competitions.
As the first Sri Lankan President, Mr.
He has represented the Computer Profession in the Organisation of Professional Associations since 1989 and was its Vice President on two occasions.
He was the Chairman of Sri Lanka Information and Communication Technology Association SLICTA from 2003-2005 which was considered the voice of the リバプールfc残りのホームゲーム2019 industry in Sri Lanka.
She is responsible for Customer Experience Service Culture Transformation to deliver best in class service experience for Dialog customers by developing people capability and driving customer advocacy.
Rekha has handled multiple roles 今すぐプレイするニンテンドーゲーム the organization including リバプールfc残りのホームゲーム2019, Contact Center and HR.
She was selected as an Axiata Champion which is the top 0.
She アンドロイドゲームのウェブサイト名 a Certified Trainer from City and Guilds UK, holds a Diploma in Human Resource Management from Wigan and Leigh UK, a certified Lean Six Sigma Green Belt, she is a Certified Customer Service Manager by Asia Pacific Customer Service Consortium Hong Kong and holds a MBA from Buckinghamshire New University, UK.
Gamini Gunawardane had his basic education at Ananda College and St.
First Class degree and later, at the Vidyodaya University receiving an MBA Distinction Pass.
Thereafter, he proceeded on a Fulbright Scholarship to the prestigious Graduate School of Business at University of Chicago in U.
Gunawardane was a professor at University of Zambia Acting Dean of the Business SchoolUniversity of Chicago, University of Scranton and California State Universities at Fullerton and Los Angeles.
He is recognized as an international scholar in Service Management, a key subfield of business operations management.
He has over twenty five publications in international peer reviewed scholarly リバプールfc残りのホームゲーム2019 many of which have been cited by other scholars in their work.
He also has extensive management expertise in public organizations and private companies in Sri Lanka and U.
Gunawardane has been working with academics and public and private sector managers in Sri Lanka over the past several years on improving Service Management education, training and research in Sri Lanka.
This book is an important component of his efforts to encourage improvement of service management in Sri Lanka.
Considering the fact that over sixty percent of Sri Lankan economic activity is in the services sector, his efforts should receive great appreciation.
Gunawardane, working with academics and public-private sector professionals, was instrumental in forming the Sri Lanka Institute of Service Management in January 2018.
I am honored and excited about the opportunity to serve as the president of SriLanka Institute of service Management SLISM.
On behalf of the SLISM Council, I invite you to visit our website and welcome to the only professional organization for service management in SriLanka.
Out of thissectoral composition of the GDP is Agriculture -6.
This explains the importance of Service Sector of Sri Lanka, but unfortunately there was no Professional Organization to develop the professionals to lead, manage and support this huge service sector.
To fill this gap we initiated the informal discussions with Prof.
As a result, we managed to リバプールfc残りのホームゲーム2019 the process of forming the Sri Lanka Institute of Service Management SLISM in January 2018 and managed to get all the legal formalities and kick-off the official activities in November, 2018 with a slow but steady approach.
Wishing you all success and Prosperous New Year — 2019.
Gamini Gunawardane President 23 rd December, 2018.
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